WHO WE ARE: We are more than a nonprofit organization. We are a ministry of service that includes nearly 600 paid professional employees dedicated to helping those we serve. We provide compassionate care today for flourishing communities tomorrow. Founded locally in 1911, VOA Northern California & Northern Nevada is one of the largest providers of social services in the region, delivering a broad range of community-based services that transform lives while meeting immediate needs of families, individuals, veterans, seniors, and youth. In fact, VOA-NCNN provides shelter or housing to over 3,500 men, women, and children every night.

OUR MISSION: VOA puts faith into action by providing compassionate human services to empower individuals and strengthen communities. VOA aspires to create a world in which every person lives a life of emotional, physical, and spiritual well-being, filled with hope across Northern California & Northern Nevada.

PROGRAM AND LOCATION: VOA is recruiting a full-time Case Manager for our ReStart Family Stabilization Program in Reno, Nevada. ReStart offers both clinical and non-clinical services in an effort to reduce homelessness and increase self-sufficiency for eligible individuals and families. The services include mental health, case management, outreach to the homeless community, and housing services to qualified individuals and families. Full-time employees are eligible for a benefits package that includes paid holidays, vacation, sick pay, health, dental, vision, life, and short-term disability insurance coverage.

POSITION SUMMARY: 

Coordinate and monitor services for families presenting with immediate needs through assessment of needs, service planning, linking to resources, and advocacy with the goal of stabilizing the immediate crisis. Short-term case management will be provided to ensure immediate stabilization and increase in self-sufficiency.  The Case Manager is responsible for assuring quality services in a compassionate and professional manner as it relates to the specific program objectives. Work is performed in a cost-effective and services-oriented manner as it relates to the established organizational standards.

OBJECTIVES/ACTIVITIES:

A.  Responsible for performing daily work to accomplish the established objectives of the program.

1. Foster an environment free from ethnic or social prejudices and/or judgment.
2. Complete incident reports as required.
3. Communicate with families, external service providers, and co-workers in a professional manner.
4. Respond to questions and concerns.
5. Provide families with a supportive environment.
6. Comprehend and adhere to ethical guidelines and confidentiality laws.
7. Communicate and comprehend oral and written instructions.
8. Report all infractions of policies to appropriate manager or director.
9. Perform other duties as assigned.

B.   Responsible for case management and crisis stabilization services.

1. Complete screening and assessments with families and create a stabilization plan.
2. Determine family’s eligibility for a variety of community services.
3. Accept referrals and complete intakes.
4. Schedule regular follow-up appointments for participants.
5. Explain and link families to agency and community services.
6. Actively assist families in accessing community services as needed.
7. Provide crisis intervention.
8. Maintain a caseload of families.
9. Request appropriate releases of information as required.
10. Enter HMIS client data into Clarity database accurately and within 24 hours.
11. Attend weekly, bi-weekly and monthly Case Staffing Meetings.
12. Open client chart and ensure all the required documents are accurately filled out and completed.
13. Complete the individualized service plan with person centered driven goals.
14. Maintain adequate case notes in DAP format.
15. Review individualized service plan with family and update as progress is made.
16. Close files by guidelines outlined within company policies and procedures.
17. Advocate on behalf of the client.
18. Make CPS and APS reports when appropriate.
19. Discuss difficult situations with supervisor.
20. Serve as a community liaison between VOA and other agencies to disseminate information to other agencies.
21. Attend other agency events and meetings to collaborate with our services.
22. Respond to agency inquiries and return calls to other organizations within one working day.
23. Maintain client confidentiality.
24. Participate in Volunteers of America and outside training sessions.
25. Perform other reasonably related duties as assigned by the supervisor.

C.   Responsible for training and development of new staff.

1. Assist in department orientation and training for new employees as requested to ensure quality work outcomes.
2. Identify appropriate ongoing training for both new and existing staff and report needs to management.
3. Serve as part of the development team by providing information and support for the development of quality operations.
4. Maintain an above average working knowledge of fire, safety, and health standards to assure safe work environment for clients and all personnel.

D.  Responsible for self-development.

1. Continually learn and enhance technical and interpersonal skills.
2. Attend staff meetings/assigned training and complete required certifications, i.e. CPR, First Aid, etc.

EDUCATION AND EXPERIENCE: 

This position requires a bachelor’s degree in social work or a related field. Equivalent years of experience, or a combination of education and experience will be considered. Three years’ experience working with the homeless population and/or related field is preferred. This position requires demonstrated ability in record keeping, good written and verbal communication skills, knowledge of problems unique to adults, families, minorities, people with disabilities, substance abusers and general homeless population. Valid Nevada driver's license, reliable transportation, and ability to meet the organization’s insurance carrier guidelines are required. Must pass all required background clearances in accordance with agency, County, State, and federal standards. CPR/First Aid certification is required within 90 days of employment. Annual TB testing. Completion and maintenance of all required training and health clearances.

SPECIFIC SKILLS REQUIRED:

Excellent oral and written communication skills

Ability to assist and motivate other people

Organizational skills

Analytical and decision-making ability

Statistical and mathematical skills

Computer skills

Available for occasional after-hours or weekend events

PHYSICAL REQUIREMENTS:

Lift and move up to 20 pounds

Stand, walk and sit frequently

Bend and stoop occasionally

Ability to drive to other locations as needed

Climb stairs regularly