WHO WE ARE: We are more than a nonprofit organization. We are a ministry of service that includes nearly 500 paid, professional employees dedicated to helping those in need to rebuild their lives and reach their full potential. Founded locally in 1911, the Northern California & Northern Nevada affiliate of Volunteers of America (VOA-NCNN) is one of the largest providers of social services in the region, operating more than 40 programs including housing, employment services, substance abuse, and recovery services to families, individuals, veterans, seniors, and youth. In fact, VOA-NCNN provides shelter or housing to over 4,000 men, women, and children every night.

OUR MISSION: To change individual lives, instill hope, increase self-worth and facilitate independence through quality housing, employment, and related supportive services. Volunteers of America Northern California & Northern Nevada inspires self-sufficiency, dignity, and hope by providing critical health and human services to thousands of vulnerable individuals and families across Northern California & Northern Nevada.

PROGRAM AND LOCATION:VOA-NCNN, a Certified Great Place to Work, is recruiting for a full-time Case Manager II for the Family Shelter at our Parker House program. Parker House is an 85-bed facility providing short-term emergency housing (up to 30 days) and intensive supportive services for homeless families with dependent children. Full-time employees (working 30 or more hours a week) are eligible for a benefits package that includes paid holidays, vacation, sick pay, health, dental, vision, life, and short-term disability insurance coverage. 

POSITION SUMMARY:

Under direction of the Program Manager and with independent professional responsibility, performs case management with individual program participants and families in the Parker House Program. The Case Manager II functions at a highly skilled level in such areas as assessment, individual goal planning, group facilitation, community resource development, file monitoring and review, and reviews agency reports and develops summaries. Working alongside Housing Specialists and Employment Specialists, Case Manager II will help develop successful outcomes for clients. This position is committed to improving the quality of services provided by seeking input from participants, employees and stakeholders to ensure service delivery and accessibility is equitable to all persons served.

OBJECTIVES/ACTIVITIES:

A. Responsible for performing daily work requirements to achieve established objectives of the department.

1. Assist other Case Managers, Housing Specialists, and Employment Specialists with client barriers.
2. Perform overall assessment of program participant’s needs and develop an individualized service plan with short- and long-term goals.
3. Review case plans weekly to adjust goals where needed or appropriate.
4. Educates program participants on issues surrounding living skills, parenting, financial capability, workforce development, health and hygiene, housing, and drug and alcohol abuse.
5. Develops and maintains comprehensive lists of community resources for use by program participants; refers program participants accordingly.
6. Documents all contact with program participants; prepares all screenings, assessments, service plans, evaluations, and reporting records.
7. Provides crisis intervention, referrals and collaborative consultation with any service providers working with the participant.
8. Maintains and updates all participant files to ensure compliance.
9. Acts as a peer review committee and will conduct monthly file review of participant files.
10. Attends and conducts meetings and training, as directed.
11. Reviews client case notes/services on HMIS, to keep in compliance.
12. Assists participants with mediation, critical thinking, and problem solving.
13. Supports effective communication between Case Managers, Employment Specialists, and Housing Specialists.
14. Establish and maintain positive relations with the general public, funding agency, participants and other staff.
15. Ensures compliance with all VOA policies, CARF standards, and safety and security regulations.
16. Performs other duties as assigned.

EQUIVALENT EDUCATION AND EXPERIENCE:

A bachelor’s degree in social work or a related field is preferred. This position requires two years of successful experience in the delivery of human services or any combination of education, training and experience, which would provide the knowledge and ability to complete the duties outlined above. Must have knowledge and experience with social casework objectives, principles and methods. Knowledge of Child Protective Services (CPS) and Adult Protective Services (APS). Experience working with the homeless population and the barriers faced by the unhoused. Extensive experience with strength-based case management and trauma-informed care models. Experience working with low-income families from diverse social and ethnic backgrounds who have a history of homelessness or disability. Ability to maintain a high degree of confidentiality and professional integrity. Ability to demonstrate excellent administrative and organizational skills. Ability to demonstrate excellent written and verbal communication skills. Ability to demonstrate personal effectiveness through strong problem-solving and time-management skills. Proven ability to represent the interests of the organization, interact effectively with a diverse population, and be comfortable building successful collaborative relationships with families and individuals, staff and other stakeholders. Must have understanding of public welfare laws, principles of community organization, and effective use of public and private community resources. Must have experience and skill to establish and maintain effective individual and group relationships with participant families, employees and community partners Ability to demonstrate proficiency working with computers including but not limited to Microsoft Office Suite and database systems. Ability to react under pressure, use good judgment in ambiguous situations, and be flexible/adaptable. Must pass all required background clearances in accordance with agency, County, State, and federal standards. CPR/First Aid certification is required within 90 days of employment. Completion and maintenance of all required training and health clearances.

SPECIFIC SKILLS REQUIRED:

Excellent oral and written communication skills

High level of adaptability and flexibility

Critical thinking, analyzing information, and making reasonable decisions

Skilled in Microsoft 365 computer applications

Excellent organizational skills

Fluency in English, legible handwriting, skills in record-keeping

Ability to de-escalate crises and assist residents and staff in emergencies

PHYSICAL REQUIREMENTS:

Ability to sit, stand, walk, bend, and stoop throughout the workday
Ability to occasionally lift and move up to 50 pounds

Able to climb stairs as required

Work environment is usually hectic (fast-paced) with frequent short deadlines and regular instances of critical or unusual situations.