WHO WE ARE: We are more than a nonprofit organization. We are a ministry of service that includes nearly 400 paid, professional employees dedicated to helping those in need to rebuild their lives and reach their full potential. Founded locally in 1911, the Northern California & Northern Nevada affiliate of Volunteers of America (VOA-NCNN) is one of the largest providers of social services in the region, operating more than 40 programs including housing, employment services, substance abuse, and recovery services to families, individuals, veterans, seniors, and youth. In fact, VOA-NCNN provides shelter or housing to over 3,500 men, women, and children every night.

OUR MISSION: To change individual lives, instill hope, increase self-worth and facilitate independence through quality housing, employment, and related supportive services. Volunteers of America Northern California & Northern Nevada inspires self-sufficiency, dignity, and hope by providing critical health and human services to thousands of vulnerable individuals and families across Northern California & Northern Nevada.

PROGRAM AND LOCATION: Volunteers of America, a Certified Great Place to Work, is currently recruiting for a Lead Overnight Support Staff position for our Meadowview Navigation Center. The schedule is Wednesday - Sunday (Monday & Tuesday off) 10:00 PM - 06:30 AM the following day. The Meadowview Navigation Center provides safety to women experiencing homelessness in Sacramento. Women are often victims of violence when they are left to navigate the streets without housing or the resources to protect them. In partnership with the City of Sacramento and the Sacramento Housing and Redevelopment Agency, we have created a space for up to 100 women to come out of the elements, and heal from the trauma of homelessness. Full-time employees (working 30 or more hours a week) are eligible for a benefits package that includes paid holidays, vacation, health, dental, vision, life, and short-term disability insurance coverage. 

POSITION SUMMARY:

In addition to all of the duties outlined below for the Support Staff position, the Lead Support Staff is responsible for leading their team in the daily duties. The Lead Support Staff should lead by example. The Lead Support Staff will assign specific tasks to Support Staff throughout their shift and closely observe to ensure quality performance. The Lead Support Staff will assist with the scheduling of staff for shifts in consultation with the Program Director.

The Lead Support Staff is responsible for assuring quality service to all guests in a compassionate and professional manner as it relates to the specific program objectives. Objectives include supportive interaction with guests and team members, assessment of guest’s needs, and performance of all work duties as required. Work is performed in a cost-effective and service-oriented manner as it relates to established organizational standards.

OBJECTIVES/ACTIVITIES:

A. Responsible for performing daily work requirements to achieve established objectives of the program.

1. On-going source of engagement, information sharing and problem solving for guests using trauma informed, strength-based, compassionate, and professional approach.
2. Explain program requirements and regulations to new guests and assure compliance.
3. Continually reorients guests to rules, rights, and responsibilities.
4. Coordinate meal preparation/service, room assignments, and other daily routines.
5. Provide “awake” shift coverage and maintain grounds security and safety at all times, indoor and outdoor.
6. Provide emergency assistance to guests and co-workers as necessary.
7. Perform housekeeping and other maintenance tasks as needed, i.e. change light bulbs, plunge toilet, clean up accidents/messes etc.
8. Prepare for new guests including sanitizing beds and sleeping areas.
9. Cleaning and sanitizing of all common areas including restroom and laundry areas and staff areas both indoor and outside.
10. Assures toiletry and cleaning supplies are stocked and secured.
11. Address any behavior issues that create disharmony, criminal, or otherwise non-productive behavior.
12. Uses de-escalation techniques as needed.
13. Takes pertinent guest issues to the Case Management team.
14. Positive role model, professional behavior including appearance and communication with others.
15. Perform other reasonably related duties as assigned.

B. Responsible for all areas of daily program maintenance in compliance with company policies.

1. Complete all shift logs, observation logs, and incident reports.
2. Document and notify management of guest concerns, potential workflow problems and/or any exceptions to policy that can affect program security or safety.
3. Adhere to staffing schedules in order to provide adequate/safe staffing coverage and to accomplish program objectives.
4. Maintain a working knowledge of fire, safety, and health standards to assure a safe work environment for guests and all personnel.

EDUCATION AND EXPERIENCE:
One year of prior supervisor or management experience required. Demonstration of leadership skills, tactfulness, responsibility, and diplomacy may be considered in lieu of one year supervisory experience. This position requires demonstrated ability to communicate and comprehend oral and written instructions and to provide services to difficult guests without ethnic or social prejudices while using evidence-based practices to end homelessness. It requires general knowledge of issues and challenges unique to homelessness, substance abuse, young adults, minorities, and people with disabilities. Specific knowledge and experience with Twelve Step philosophy, mental illness, addiction and recovery, and dysfunctional family dynamics is preferred.  Must have the flexibility to work irregular hours. Must be able to function both independently and in a team environment effectively. Tact, discretion, and resourcefulness are always required. Position requires CPR and First Aid training within ninety (90) days of employment date and recertification as necessary.

SPECIFIC SKILLS REQUIRED:

Teamwork skills
Ability to de-escalate crises and assist guests and staff in emergencies
Oral and written communication skills
Ability to assist other people in a compassionate manner while maintaining professionalism
Organizational skills

PHYSICAL REQUIREMENTS:

Lift and move up to 40 pounds
Physically able to safely maneuver weight distribution of a guest in an emergency situation 
Repetitive movements such as mopping or vacuuming
Ability to climb stairs regularly
Stand, walk, bend, stoop, sit frequently, and kneel occasionally