WHO WE ARE: Established locally in 1911, Volunteers of America Northern California & Northern Nevada (VOA NCNN) is one of the region's largest providers of social services. Our professional staff operates more than 40 locally managed and delivered programs. Services include food and shelter, counseling, independent living and parenting skills, substance-abuse treatment and rehabilitation, and job training. Currently, VOA NCNN provides shelter or housing to over 3,500 men, women, and children every night.

OUR MISSION: To change individual lives, instill hope, increase self-worth and facilitate independence, through quality housing, employment, and related supportive services.

PROGRAM AND LOCATION: VOA, a Certified Great Place to Work, is recruiting for a full-time Receptionist/Leasing Consultant position for Sierra Manor. Located in Reno, Nevada and comprised of two buildings, Sierra Manor seeks to provide safe, HUD Subsidized housing for Reno seniors 62 and older, regardless of their income. Full-time employees (working 30 or more hours a week) are eligible for a benefits package that includes paid holidays, vacation, health, dental, vision, life, and short-term disability insurance coverage. 

The Service Coordinator is responsible for developing, implementing, and maintaining a case management plan including assessments, coordination of community services, follow-up and monitoring for individuals residing in Volunteers of America affordable housing programs.  Work is performed in a cost-effective and service-oriented manner as it relates to established organizational standards.

OBJECTIVES/ACTIVITIES:

Responsible for performing daily work requirements to achieve established objectives of the program.

1. Provides general case management (including intake) and referral services to all residents needing such assistance.
2. Establishes partnerships with other public and private agencies such as, but not limited to, AAA’s/ADRC’s state social service agencies, hospitals health systems and primary health providers.
3. Routinely assess service needs in response to changing circumstance, i.e., consulting with residents returning from the hospital/rehabilitation to determine need for additional support.
4. Conduct assessments for all residents participating in the program at a minimum of annually.
5. May provide formal case management (i.e., evaluation of health, psychological and social needs, development of an individually tailored case plan for services and periodic reassessment of resident’s situation and needs) for a resident when such service is not available through the general community.
6. Establishes links with agencies and service providers in the community; shops around to determine/develop the “best deals” in individualized, flexible, and creative services for the involved resident(s).
7. Assembles a directory of community services and providers and makes it available to residents, families, and management.
8. Refers and links the residents of the project to service providers in the general community, including, but not limited to, case management, personal assistance, homemaker, home delivered meals, transportation, counseling, occasional visiting nurse, preventive health screening/wellness, and legal advocacy.
9. Monitors the delivery of services to residents to ensure they are appropriate, timely and satisfactory.
10. Meets with service providers as needed and appropriate.
11. Reports all suspected abuse situations to the appropriate agency.
12. May provide training to project residents in the obligations of tenancy or coordinate such training.
13. Educates residents on service availability, application procedures, client rights, etc. providing advocacy as appropriate.
14. May set up volunteer support programs with service organizations in the community.
15. Help the residents build informal support networks with other residents, family and friends.
16. May educate other staff on the management team on issues related to aging in place and service coordination, to help them to better work with and assist the residents.
17. Ensures that the cost-of-service providers does not exceed the resident’s ability to pay or place undue financial burden on the resident.
18. Develop service plans with the residents that help address the needs and/or interests identified through the assessments (a plan is required for all frail residents).
19. Ensure that all residents have access to a Primary Care Provider.

Responsible for administrative and clerical duties.

1. Documents contact with residents, providers, and families as well as follow-up of all out-reach and case management activities.
2. Maintains individual files on residents, which will include psychosocial information, short- and long-term plans to maintain and improve self-sufficiency.
3. Completes documentation and reports to comply with contractual agreement and Volunteers of America requirements, including but not limited to client demographic statistics, regulatory and funding source requirements, support services provided, and referrals accepted, with copies given to the supervisor, quality assurance administrator, and the community administrator in an accurate and timely manner.
4. Pursues avenues for additional services through private, local, state, and federal sources.
5. Perform other reasonable related duties as assigned by Community Administrator.

EDUCATION AND EXPERIENCE:

A bachelor’s degree in social work, Gerontology, Psychology, Counseling, Public Health, or Therapeutic Recreation is preferred. At least two years of experience conducting supportive service needs assessments and using such assessments for the elderly to identify and locate specific services that address individual residents’ needs. Demonstrated working knowledge of supportive services and other resources for senior citizens and/or non-elderly people with disabilities available in the local area. Knowledge/Training in the aging process, elder services, disabled services, substance abuse by the elderly, elder abuse and aging pathology. Knowledge of eligibility requirements for applicable federal and state entitlement programs, and legal liability issues relating to providing service coordination. Knowledge in the process of referring individuals to the services that they require, and experience building relationships with local service providers, community institutions, and local government agencies. Demonstrated ability to advocate, organize, problem-solve, and achieve results for the elderly and people with disabilities. Ability to establish trust, listen, and assist residents in defining their problems, while identifying possible solutions and resources and helping residents decide the best course of action. Ability to seek input from residents, research possible service vendors, negotiate special arrangements, evaluate services delivered and adjust, if needed. The appropriate professional licenses where applicable and a valid Nevada driver license and ability to meet organizations insurance carrier guidelines required. 

SPECIFIC SKILLS REQUIRED:

Excellent communication, writing, and problem-solving skills

Ability to assist and motivate other people

Organizational skills

Analytical and decision-making ability

Statistical and mathematical skills

Computer skills

PHYSICAL REQUIREMENTS:

Lift and move up to 20 pounds

Stand, walk and sit frequently

Climb stairs as needed

Bend and stoop occasionally