WHO WE ARE: We are more than a nonprofit organization. We are a ministry of service that includes nearly 500 paid, professional employees dedicated to helping those in need to rebuild their lives and reach their full potential. Founded locally in 1911, the Northern California & Northern Nevada affiliate of Volunteers of America (VOA-NCNN) is one of the largest providers of social services in the region, operating more than 40 programs including housing, employment services, substance abuse, and recovery services to families, individuals, veterans, seniors, and youth. In fact, VOA-NCNN provides shelter or housing to over 4,000 men, women, and children every night.

OUR MISSION: To change individual lives, instill hope, increase self-worth and facilitate independence through quality housing, employment, and related supportive services. Volunteers of America Northern California & Northern Nevada inspires self-sufficiency, dignity, and hope by providing critical health and human services to thousands of vulnerable individuals and families across Northern California & Northern Nevada.

PROGRAM AND LOCATION: VOA-NCNN, a Certified Great Place to Work, is recruiting for a full-time Intake & HMIS Coordinator for the Adolfo Housing Program at our Mather Community Campus. Full-time employees (working 30 or more hours a week) are eligible for a benefits package that includes paid holidays, vacation, sick pay, health, dental, vision, life, and short-term disability insurance coverage. 

POSITION SUMMARY:

This position is responsible for intake and exits of the Housing Program clients and assists with eligibility for financial assistance, providing resources and referrals. This position sustains quality relationships with all clients to ensure prompt completion of all documentation.

OBJECTIVES/ACTIVITIES:

A. Responsible for performing daily work requirements to achieve established objectives of the department.

1. Provide screening records and client services in compliance with Volunteers of America policies and regulatory and funding requirements.
2. Maintain positive interactions with applicants, staff and other agencies.
3. Assist in the maintenance of applicant files which will include personal information.
a. Identification, birth certificates, criminal background results, income status, credit history
b. Homeless certification
c. Employment history, family composition and all other eligibility data
d. Provide timely feedback to prospective applicants.
4. Knowledge of available resources in all counties we serve.
5. Perform clerical activities including reception duties, greeting the public, answering telephone, typing, filing, copying, and maintaining spread sheets, data collection, and mail distribution.
6. Establish and maintain files, records and statistical data.
7. Assist in maintenance of mailing lists and any document distribution.
8. Assist with maintaining outreach inventory supply and outreach closet.
9. Assist with maintaining vendor resource notebook, update with purchase orders, account numbers, contact info.
10. Perform other duties as assigned by Program Manager or designated lead.

B. Responsible for all data input into HMIS.

1. Ensure all enrollments/exits are entered into HMIS as they are accepted/discharged into or out of the program.
2. Run weekly reports to audit and correct any data errors.
3. Track all rents that are paid for clients and follow up on check requests.
4. Maintain a record on all check requests.

C. Responsible for assistance with client development.

1. Assure a safe, non-judgmental environment for all clients.
2. Maintain positive, professional relationships with clients and staff.
3. Participate in agency training sessions.

D. Responsible for office duties.

1. Answer all phone calls to intake line and check messages throughout the scheduled workday.
2. Schedule intake appointments.
3. Follow up on all pending files for outstanding documents for potential clients.
4. Assist with file organization; create files for all accepted clients and exit files each month and file in appropriate file cabinet.

E. Responsible for self-development.

1. Continually learn and enhance technical and interpersonal skills.
2. Attend staff meetings/assigned training and complete required certifications, i.e., CPR, First Aid, etc.

EQUIVALENT EDUCATION AND EXPERIENCE:

A Bachelor’s Degree in Social Work or a related field is preferred. This position requires the ability to provide services to clients without ethnic or social prejudices and a working knowledge of eligibility requirements. This position requires the ability to provide services to clients without ethnic or social prejudices and a working knowledge of eligibility requirements. Knowledge and experience with the low-income population and experience in the social services field preferred. Excellent computer skills and ability to manage data are necessary. Valid California driver's license and ability to meet the organization’s insurance carrier guidelines are required. Must pass all required background clearances in accordance with agency, County, State, and federal standards. CPR/First Aid certification is required within 90 days of employment. Completion and maintenance of all required training and health clearances.

SPECIFIC SKILLS REQUIRED:

Strong computer skills (Word, Excel, Teams, Outlook)
Teamwork skills
Oral and written communication skills
Detail oriented
Ability to de-escalate situations and assist residents and staff in emergency situations
Organizational skills
Analytical and decision-making ability

PHYSICAL REQUIREMENTS:

Ability to sit, stand, walk, bend, and stoop throughout the workday
Ability to occasionally lift and move up to 25 pounds
Ability to travel between campus and community locations as needed
Able to climb stairs as required