WHO WE ARE: We are more than a nonprofit organization. We are a ministry of service that includes nearly 400 paid, professional employees dedicated to helping those in need to rebuild their lives and reach their full potential. Founded locally in 1911, the Northern California & Northern Nevada affiliate of Volunteers of America (VOA-NCNN) is one of the largest providers of social services in the region, operating more than 40 programs including housing, employment services, substance abuse, and recovery services to families, individuals, veterans, seniors, and youth. In fact, VOA-NCNN provides shelter or housing to over 3,500 men, women, and children every night.

OUR MISSION: To change individual lives, instill hope, increase self-worth and facilitate independence through quality housing, employment, and related supportive services. Volunteers of America Northern California & Northern Nevada inspires self-sufficiency, dignity, and hope by providing critical health and human services to thousands of vulnerable individuals and families across Northern California & Northern Nevada.

PROGRAM AND LOCATION: VOA, a Certified Great Place to Work, is recruiting to fill a Case Manager position for the Nottoli Place team in Sacramento, CA. Working with a host of referring agencies, the program provides shelter for up to 15 seniors age 62 or older. This 15-bed shelter provides a safe place for seniors struggling with homelessness as well as case management and housing assistance, with the goal of moving our guests out of homelessness and into independent living. Full-time employees (working 30 or more hours a week) are eligible for a benefits package that includes paid holidays, vacation, sick pay, health, dental, vision, life, and short-term disability insurance coverage.

POSITION SUMMARY:

Under the general work direction of the Program Director, the Case Manager will develop case management plans to assist participants in developing a greater degree of self-reliance and independence. This position requires an in-depth understanding of the homeless population and the barriers to housing. The Case Manager should be well versed in and able to practice Trauma Informed Care, Motivational Interviewing, and other case management methods. The Case Manager will connect with clients and facilitate them successfully connecting with other services. The Case Manager must understand the services available and the client needs.

Responsibilities will include but not be limited to: maintaining a strong and collaborative relationship with landlords and program partners, assisting clients with purchasing basic necessities, counseling clients on how to remain stable in housing long term (through budgeting, paying bills, housekeeping, community building, transportation awareness, increasing income, healthy socialization, and maintaining a connection to services such as mental health, medical, AOD, etc.).

OBJECTIVES/ACTIVITIES:

A. Responsible for performing daily work to accomplish the established objectives of the department.
1. Foster an environment free from ethnic or social prejudices and/or judgment.
2. Complete incident reports as required.
3. Communicate professionally with participants, external service providers, and co-workers.
4. Respond to client questions and concerns.
5. Provide clients with a supportive environment.
6. Comprehend and adhere to ethical guidelines and confidentiality laws.
7. Communicate and comprehend oral and written instructions.
8. Report all infractions of policies to the appropriate manager.
9. Perform other duties as assigned.

B. Responsible for case management.
1. Complete appropriate needs assessments for all clients.
2. Determine client eligibility for additional services.
3. Participate in outreach to locate new clients.
4. Lead client-based groups and meetings, including individual one-on-one appointments.
5. Explain and link clients to agency and community services.
6. Assist clients in accessing community services when appropriate.
7. Provide crisis intervention.
8. Inform clients of housing options.
9. Maintain a caseload of clients.
10. Ensure all intake paperwork is complete and accurate.
11. Request appropriate releases of information as required.
12. Enter client data into HMIS and Onesite accurately and within 24 hours.
13. Assist in transitioning clients into permanent housing.
14. Complete the individualized service plan with client-driven goals
15. Review individualized service plan with client and update as progress is made.
16. Advocate on behalf of the client.
17. Attend other agency events and meetings to collaborate on our services.
18. Respond to agency inquiries and return calls to other agencies within one working day.
19. Maintain client confidentiality.
20. Participate in Volunteers of America and outside training sessions.
21. Perform other reasonably related duties as assigned by the supervisor.

C. Responsible for training and development of new staff.
1. Assist in department orientation and training for new employees as requested to assure quality work outcomes.
2. Identify ongoing training for new and existing staff and report needs to management.
3. Maintain an above-average working knowledge of fire, safety, and health standards to ensure a safe work environment for clients and all personnel.

EQUIVALENT EDUCATION AND EXPERIENCE:

A Bachelor’s or associate in social work, human services, or a related field is preferred. Must have basic knowledge and understanding of property management, fair housing, and renter responsibilities. The ability to communicate utilizing Motivational Interviewing and Trauma Informed Care techniques is required. This position requires the demonstrated ability to communicate and comprehend oral and written instructions and requires general knowledge of issues and challenges unique to low-income, homeless, minorities, and persons with disabilities; must be able to utilize a range of interventions to work with clients with varying needs and levels of functioning.  This position requires CPR and First Aid training within (90) days of employment date and recertification as necessary. A valid California driver’s license and the ability to meet the organization’s insurance carrier guidelines are required. Must undergo a criminal background check. 

SPECIFIC SKILLS REQUIRED:

Excellent verbal and written communication skills. Ability to assist and motivate individuals. Exhibit cultural competency, which is defined as a set of values, behaviors, attitudes, and practices within a system, organization, program, or among individuals, which enables them to work effectively, and cross-culturally. Further, it refers to the ability to honor and respect the beliefs, language, interpersonal styles, and behaviors of individuals and families receiving services, as well as the staff who are providing such services. VOA strives to achieve cultural competence in a dynamic, ongoing, developmental process that requires a long-term commitment. Our focus on cultural competency includes but is not limited to race, ethnicity, sex, gender, sexual orientation, LBGTQ, class, age, ability, religion, and language.