WHO WE ARE: We are more than a nonprofit organization. We are a ministry of service that includes nearly 400 paid, professional employees dedicated to helping those in need to rebuild their lives and reach their full potential. Founded locally in 1911, the Northern California & Northern Nevada affiliate of Volunteers of America (VOA-NCNN) is one of the largest providers of social services in the region, operating more than 40 programs including housing, employment services, substance abuse, and recovery services to families, individuals, veterans, seniors, and youth. In fact, VOA-NCNN provides shelter or housing to over 3,500 men, women, and children every night.

OUR MISSION: To change individual lives, instill hope, increase self-worth and facilitate independence through quality housing, employment, and related supportive services. Volunteers of America Northern California & Northern Nevada inspires self-sufficiency, dignity, and hope by providing critical health and human services to thousands of vulnerable individuals and families across Northern California & Northern Nevada.

OUR PROGRAM: Volunteers of America, a Certified Great Place to Work, is currently recruiting for a Full-Time Case Manager position for our Home Start campus. The Affordable Housing for Families in Need program focuses on homeless families and provides affordable housing to those in need in 21 of the units on the Home Start campus on Riverside Avenue in downtown Roseville. The Family Emergency Housing program provides intensive case management and housing placement services. The program provides 5 individual units serving family sizes from 2 to 7. This program is not a nomadic emergency housing program. All services will be provided on one site. Full-time employees (working 30 or more hours a week) are eligible for a benefits package that includes paid holidays, vacation, sick pay, health, dental, vision, life, and short-term disability insurance coverage. 

POSITION SUMMARY: 

The Case Manager will be responsible for developing case plans to assist homeless families and single adult households connect with resources such as medical, psychiatric, family support systems, and substance abuse services. Case management is a multi-step process to ensure clients secure family physiological needs, health management, obtain or increase a source of income, and participants will graduate with housing preservation. The Case Manager is responsible for collaborating with government and service agencies to attain clients’ physiological and housing security in the community.

The Case Manager will effectively review the household’s service plan, administer client-driven goals, meet with clients to establish task-oriented goals, and support the client’s steps toward success. They will coordinate with the Program Manager all aspects of the details denoted in the position summary and job description details below.

OBJECTIVES/ACTIVITIES:

A. Responsible for performing daily work requirements to achieve established objectives of the department.

1. Provide one-on-one housing counseling with individualized assessments and assistance in locating, securing, and maintaining permanent housing. 
2. Assist participants in connecting with community services for any additional help needed for housing security.
3. Provide evaluations of individual clients’ medical, physical, emotional, and psychological needs. Coordinate employment and vocational training, placement, and retention, coordinate recovery options, and documentation of follow-up. Assist in securing disability entitlement as needed and provide assistance in securing all viable income sources.
4. Maintain positive relationships with program residents, Volunteers of America staff and all community service agencies.
5. Maintain case management files on each participant which will include personal information, educational and job skills, short and long-term plans to become self-sufficient in all areas of his/her life, documentation of participants’ progress, and assistance in removing obstacles to set goals.
6. Provide one-on-one client case management meetings that are tailored to the client's specific needs may include resource information and appropriate case planning.  
7. Provide intake, assessments, and oversight to Home Start Shelter clients. This will include providing trainings, unit inspections and additional support as needed.
8. Provide support to Home Start staff to monitor and maintain quality data reporting in HMIS and Credible EHR systems. Assist with data reports.
9. Participate in Volunteers of America and outside training sessions.
10. Perform other related duties as assigned by the Program Manager.

B. Responsible for assistance with client development.

1. Maintain a list of all available community services and providers.
2. Assure a safe, non-judgmental service for the clients.
3. Maintain positive, professional relationships with clients, staff, and external constituents.
4. Participate in agency and outside training sessions.

C. Record keeping and communication.

1. Maintain case management files on each participant which will include personal information, education and job skills, short and long-term plans to become self-sufficient in all areas of his/her life, documentation of participants’ progress, and assistance in removing obstacles to set goals. Files will be kept up to date with case notes and all documents and will be audited for compliance.
2. Provide records and services in compliance with agency policies, regulatory and funding source requirements.
3. Maintain daily, clear, and thorough communication with the Program Manager on all areas of responsibility listed in this job description.

D. Assisting in all areas of program maintenance in compliance with company policies.

1. Perform related duties as assigned by the Program Manager.

E. Responsible for self-development.

1. Continually learn and enhance technical and interpersonal skills.
2. Attend staff meetings/assigned training and complete required certifications, i.e., CPR, First Aid, etc.

EDUCATION AND EXPERIENCE:  

A bachelor's degree in social work or a related field or (3) years of experience working with the homeless population is preferred. CAC or CADC or experience working in alcohol/drug recovery programs would be ideal. This position requires demonstrated ability in record keeping, good written and verbal communication skills, and knowledge of problems unique to families, minorities, persons with disabilities, substance abusers, and the general homeless population. Must have the flexibility to work irregular hours and have the willingness to function as a team member. This position requires CPR and First Aid training within ninety (90) days of employment date, recertification as necessary, and T.B. testing annually. Valid California driver's license and ability to meet organizations insurance carrier guidelines required preferred. Must have reliable transportation that you will use for work with mileage reimbursed.

SPECIFIC SKILLS REQUIRED:

Excellent oral and written communication skills
Ability to assist and motivate other people
Organizational skills
Analytical and decision-making ability
Statistical and mathematical skills
Computer Skills

PHYSICAL REQUIREMENTS:

Lift and move up to 50 pounds
Stand, walk, climb stairs, and sit frequently 
Climb stairs as needed
Bend, stoop, run occasionally