WHO WE ARE: We are more than a nonprofit organization. We are a ministry of service that includes nearly 400 paid, professional employees dedicated to helping those in need to rebuild their lives and reach their full potential. Founded locally in 1911, the Northern California & Northern Nevada affiliate of Volunteers of America (VOA-NCNN) is one of the largest providers of social services in the region, operating more than 40 programs including housing, employment services, substance abuse, and recovery services to families, individuals, veterans, seniors, and youth. In fact, VOA-NCNN provides shelter or housing to over 3,500 men, women, and children every night.

OUR MISSION: To change individual lives, instill hope, increase self-worth and facilitate independence through quality housing, employment, and related supportive services. Volunteers of America Northern California & Northern Nevada inspires self-sufficiency, dignity, and hope by providing critical health and human services to thousands of vulnerable individuals and families across Northern California & Northern Nevada.

PROGRAM AND LOCATION: We are currently recruiting for a Program Manager position for the Open Arms program. Open Arms provides immediate safety to those diagnosed as HIV-Positive or those living with AIDS in Sacramento. Singles diagnosed as HIV-positive, or those who are living with AIDS, are eligible for this emergency housing facility which offers case management for life-skills training, health education, permanent housing assessment, and referrals to needed other services. Full-time employees (working 30 or more hours a week) are eligible for a benefits package that includes paid holidays, vacation, health, dental, vision, life, and short-term disability insurance coverage.

OBJECTIVES/ACTIVITIES:

A. Responsible for the development and management of all financial and contractual aspects of the program services.

1. Assist the Regional Director of Operations in the development and monitoring of annual budgets working towards goal achievement.
2. Provide quality program services within established budgets.
3. Serve as liaison to county contract personnel.
4. Assist and provide documentation to comply with program reviews and contractual agreements.
5. Participate in developing community relations and maintain positive image of the program.
6. Assist in the acquisition and renewal of grants.
7. Complete monthly, quarterly, and annual reports for the funding sources.
8. Refer new sources of funding to senior management and assist, as possible, in securing such funds.
9. Develop and maintain approved operations manuals.

B. Responsible for the management of all areas of daily operations and activities of the program services in compliance with company policies.

1. Manage all property maintenance, security, and safety concerns that arise on a daily basis at the program site.
2. Coordinate client placement referrals to determine appropriateness of program placements.
3. Respond to complaints from contracting agents, clients, property neighbors and all other program related affiliates.
4. Maintain accountability and inventory of program equipment and supplies.
5. Respond to all client grievances. When unable to resolve, escalate to supervisor.
6. Supervise the coordination of all medical, psychological, psychiatric, and /or other necessary evaluations of clients.
7. Provide 24 hour on call emergency assistance to clients and staff as necessary.

C. Responsible for distribution and monitoring of staff’s workloads to achieve established objectives of the department.

1. Respond to personnel complaints and provides technical expertise to handle exceptions to standard policy.
2. Identify resources necessary to attain performance standards.
3. Develop daily, weekly and monthly staffing schedules in order to accomplish program objectives.
4. Maintain ongoing client contact to assure that employee performance is in line with client needs.  This includes regular communication with clients, service providers and external county/state/city program representatives.
5. Direct available resources as needed.
6. Assist with daily workloads, if necessary.

D. Responsible for training, development and motivation of staff.

1. Interview and hire qualified employees.
2. Establish goals and objectives for staff and evaluate achievements of established goals.
3. Responsible for department orientation and training for new employees to assure quality work, taking corrective action as necessary.
4. Identify appropriate ongoing training for existing staff.
5. Conduct ongoing performance appraisals and recommend salary adjustments for staff.
6. Provide progressive disciplinary action for employee performance improvement when necessary.
7. Maintain an above average working knowledge of fire, safety, and health standards to assure safe work environment for all personnel.

E. Responsible for self-development.

1. Continually learn and enhance technical and interpersonal skills.
2. Attend all mandatory training as assigned.
3. Attend all necessary meetings.

F. Responsible for the dissemination of information to staff and senior management on new developments and the status of activities as it applies to the overall company operations.

1. Inform senior management of the status of potential workflow problems, allowing senior management to assist with workflow needs to meet program objectives and project future staffing needs.
2. Communicate new and established procedures and company policies to the staff and ensure proper implementation.
3. Serve as part of the organization management team by providing information and support for the development of quality operations.
4. Maintain professional working relationships with other Program Managers and Directors.
5. Coordinate the shift schedules of all support staff including emergency and/or on-call support staff to provide adequate coverage for single sites and provide emergency shift coverage if needed.
6. Direct Facility staff to do minor maintenance tasks as needed, i.e. change light bulbs, plunge toilet, etc. Gather and report maintenance requests for maintenance contractor and make monthly reports.
7. Adhere to staffing schedules in order to provide adequate/safe staffing coverage and to accomplish program objectives.

EQUIVALENT EDUCATION AND EXPERIENCE:

A bachelor’s degree in social work or a related field and three years’ experience supervising staff is required. Four years of experience overseeing a program may substitute for the bachelor’s degree. A minimum of three years’ experience in the human services field is required. Specific experience working with issues and challenges unique to the HIV positive population, homelessness, substance abuse, minorities, mental health and persons with disabilities is preferred. Specific knowledge and experience with Twelve Step philosophy, addiction and recovery, and dysfunctional family dynamics is preferred. Must be able to utilize a range of interventions to work with clients with varying needs and levels of functioning. Requires CPR and First Aid training within ninety (90) days of employment, re-certification as necessary and T.B. testing annually. A valid California driver’s license, a reliable vehicle, and the ability to meet the organization’s insurance carrier guidelines are required.

SPECIFIC SKILLS REQUIRED:

Leadership skills
Excellent oral and written communication skills
Ability to assist and motivate other people
Organizational skills
Analytical and decision-making ability
Statistical and mathematical skills
Computer Skills to successfully perform job duties and responsibilities

PHYSICAL REQUIREMENTS:

Lift and move up to 20 pounds
Stand, walk and sit frequently
Bend and stoop occasionally