WHO WE ARE: We are more than a nonprofit organization. We are a ministry of service that includes nearly 400 paid, professional employees dedicated to helping those in need to rebuild their lives and reach their full potential. Founded locally in 1911, the Northern California & Northern Nevada affiliate of Volunteers of America (VOA-NCNN) is one of the largest providers of social services in the region, operating more than 40 programs including housing, employment services, substance abuse, and recovery services to families, individuals, veterans, seniors, and youth. In fact, VOA-NCNN provides shelter or housing to over 3,500 men, women, and children every night.

OUR MISSION: To change individual lives, instill hope, increase self-worth and facilitate independence through quality housing, employment, and related supportive services. Volunteers of America Northern California & Northern Nevada inspires self-sufficiency, dignity, and hope by providing critical health and human services to thousands of vulnerable individuals and families across Northern California & Northern Nevada.

PROGRAM AND LOCATION: VOA-NCNN, a Certified Great Place to Work, is recruiting for a full-time Maintenance Worker position. Full-time employees (working 30 or more hours a week) are eligible for a benefits package that includes paid holidays, vacation, sick pay, health, dental, vision, life, and short-term disability insurance coverage.

POSITION SUMMARY:

The Maintenance Worker is responsible for the repair and maintenance of assigned programs as needed. This individual is responsible for assuring quality service in a safe, non-judgmental manner to all program participants compassionately and professionally as it relates to the specific program objectives. Objectives include supportive interaction with program participants and team members, and performance of all work duties as required. Work is performed in a cost-effective and service-oriented manner as it relates to established organizational standards. 
  
OBJECTIVES/ACTIVITIES:

A. Responsible for preventive maintenance of building heating/air conditioning units, maintenance of interior/exterior common areas, renovating residential areas for residents, repairing unit deficiencies as they occur, and general inspection of building perimeter, facility grounds, and parking areas. 

1. Maintain and make repairs, as assigned, of the interior and exterior of program sites to meet all county/city codes and to ensure all equipment is in safe working order.
2. Maintain plumbing and electrical services, i.e., electrical fixtures, lighting, toilets, sinks, drains, equipment, tools, etc. to be in good working order for program offices, apartments, and common areas, i.e. restrooms, laundry facilities, recreation rooms, kitchens, etc.   
3. Conduct required inspections of heating/cooling systems and smoke detectors as needed.
4. Select, purchase, and pick up repair materials as needed.
5. Responsible for inventory control and utilization of maintenance equipment and supplies. 
6. Maintain accurate records regarding preventive and repair maintenance, contractor service requests, and prepare for periodic inspections. 
7. Maintain adequate lighting for the interior and exterior of the property. 
8. Make recommendations to the Facilities Director on necessary maintenance repairs, preventive maintenance, and property improvements. 
9. Assist the Facility Director with scheduling maintenance on all equipment based on the manufacturer’s recommendations. 
10. Maintain the Material Safety Data Sheet manual.

B. Responsible for all areas of daily communication with administration and to stay in compliance with company policies.

1. Document and report all resident and staff concerns and/or infractions that can impact client security. 
2. Complete all incident reports and logs as required. 
3. Secure approval for exceptions to standard policy.
4. Notify management of potential workflow problems and resource needs necessary to attain performance standards. 
5. Adhere to staffing schedules in order to provide adequate/safe staffing coverage and to accomplish program objectives.  This would include weekend on-call coverage.
6. Direct available resources as required.

C. Responsible for the assistance of training and development of new staff.

1. Assist the Facilities Director in the training of new employees as requested to assure quality work outcomes. 
2. Identify appropriate ongoing training for both new and existing staff and report needs to management.
3. Maintain an above average working knowledge of fire, safety, and health standards to assure safe work environment for residents and all personnel.

D. Responsible for self-development

1. Continually learn and enhance technical and interpersonal skills.
2. Attend staff meetings/assigned training seminars and complete required certifications, i.e. CPR, First Aid, etc.

EQUIVALENT EDUCATION AND EXPERIENCE:

• 2 years of experience working at multi-site facilities or maintenance operations.
• Familiarity with property management software, Microsoft 365, and project management tools.
• Requires CPR and first aid training within ninety (90) days of employment, re-certification as necessary.    
• Must have a valid California driver’s license and the ability to meet the organization’s insurance carrier guidelines are required. 

SPECIFIC SKILLS REQUIRED:

Teamwork Skills
Excellent oral and written communication skills
Ability to assist and motivate other people
Organizational and time management skills
Analytical and decision-making ability
Statistical and mathematical skills
Excel and computer skills

PHYSICAL REQUIREMENTS

Lift and move up to 50 pounds
Stand, walk and sit frequently 
Bend and stoop occasionally
Able to climb stairs as needed
Regularly drive for company business