WHO WE ARE: We are more than a nonprofit organization. We are a ministry of service that includes nearly 400 paid, professional employees dedicated to helping those in need to rebuild their lives and reach their full potential. Founded locally in 1911, the Northern California & Northern Nevada affiliate of Volunteers of America (VOA-NCNN) is one of the largest providers of social services in the region, operating more than 40 programs including housing, employment services, substance abuse, and recovery services to families, individuals, veterans, seniors, and youth. In fact, VOA-NCNN provides shelter or housing to over 3,500 men, women, and children every night.

OUR MISSION: To change individual lives, instill hope, increase self-worth and facilitate independence through quality housing, employment, and related supportive services. Volunteers of America Northern California & Northern Nevada inspires self-sufficiency, dignity, and hope by providing critical health and human services to thousands of vulnerable individuals and families across Northern California & Northern Nevada.

PROGRAM AND LOCATION: VOA-NCNN, a Certified Great Place to Work, is recruiting for a full-time Case Manager position for our Elk Grove Housing Program. The Elk Grove Housing Program provides transitional housing assistance to Elk Grove residents experiencing homelessness, including single adults and families, in coordination with services provided by the City's homeless navigation team and/or other social service providers offering assistance to Elk Grove households experiencing homelessness. Transitional housing shall be considered short-term housing in which households receive access to services designed to assist them with securing permanent housing as quickly as possible. The program operates three transitional properties. In addition, the program manages four permanent housing properties, three for adults and one for seniors (55+). Full-time employees (working 30 or more hours a week) are eligible for a benefits package that includes paid holidays, vacation, sick pay, health, dental, vision, life, and short-term disability insurance coverage.

POSITION SUMMARY:

This position is responsible for the development of a case management plan to assist participants in developing a greater degree of self-reliance and independence. It will include linking participants (families, seniors and adults) to education, employment, budgeting strategies/ money management and addressing any bio, psycho, social issues that may lead to homelessness, criminal behavior, or otherwise non-productive lifestyles.

OBJECTIVES/ACTIVITIES:

A. Responsible for performing daily work requirements to achieve established objectives of the department.
1. Provide records and services in compliance with contract policies, regulatory and funding source requirements.
2. Maintain positive relationships with program participants, landlords, Volunteers of America staff and all community service agencies.
3. Create and maintain case management files on each participant which will include personal information, educational and job skills, short-term and long-term plans to become self-sufficient in all areas of his/her life and documentation of participants’ progress and assistance in removing obstacles to set goals.
4. Provide evaluations of individual clients’ needs to maintain their housing. Document all follow-up and placements.
5. Provide crisis management as needed and mediate conflicts with fellow participants, community partners and neighbors.
6. Complete all recertification agreements and extension requests with participants as needed.
7. Assist clients in maintaining compliance with participation agreement.
8. Complete all discharge paperwork in a timely fashion.
9. Assist clients in Temporary Housing with Intensive Housing Searches.
10. Complete budget and housing stabilization plans with participants.
11. Provide resource information and appropriate case planning specific to any participant who has physical or mental impairment.
12. Participate in Volunteers of America and outside training sessions.
13. Perform other reasonably related duties as assigned by the Program Manager.
14. Conduct monthly house meetings.
15. Meet with participants weekly.
16. Arrange or facilitate participant transportation, when needed.

B. Responsible for assistance with client development.
1. Liaison between clients and community service agencies to meet client needs.
2. Maintain a list of all available community services and providers.
3. Assure a safe, non-judgmental environment for the clients.
4. Maintain positive, professional relationships with clients and staff.
5. Participate in agency and outside training sessions.

C. Record keeping and communication.
1. Maintain files on each participant short- and long-term plans to maintain and improve self-sufficiency. Document progress and assistance in removing obstacles to set goals. Provide routine documentation of coordination and follow-up of all areas and collecting financial information.
2. Maintain participant data in HMIS and Credible.
3. Provide records and services in compliance with agency policies, regulatory and funding source requirements.
4. Maintain daily, clear and thorough communication with the Program Manager on all areas of responsibility listed in this job description.

D. Responsible for all areas of daily program maintenance in compliance with company policies.
1. Document and report all client concerns and/or infractions that impact program security.
2. Secure approval for exceptions to standard policy.
3. Notify management of potential workflow problems and resource needs necessary to attain performance standards.
4. Adhere to staffing schedules to provide adequate/safe staffing coverage and to accomplish program objectives.
5. Provide emergency shift coverage as needed.
6. Perform reasonably related duties as assigned by the Program Manager.

E. Responsible for training and development of new staff.
1. Assist in department orientation and training for new employees as requested to ensure quality work outcomes.
2. Identify appropriate ongoing training for both new and existing staff and report needs to management.
3. Serve as part of the program development team by providing information and support for the development of quality operations.
4. Maintain an above average working knowledge of fire, safety, and health standards to assure safe work environment for clients and all personnel.

F. Responsible for self-development.
1. Continually learn and enhance technical and interpersonal skills.
2. Attend staff meetings/assigned training and complete required certifications, i.e. CPR, First Aid, etc.

EDUCATION AND EXPERIENCE:

A Bachelor’s Degree in Social Work or a related field is preferred. A minimum of two (2) years social work-related education from an accredited academic institution or (3) years of experience working with the homeless population or alcohol/drug recovery programs is required, or a combination thereof. This position requires demonstrated ability in record keeping, good written and verbal communication skills, and knowledge of problems unique to women, minorities, persons with disabilities, persons with a history of substance use, individuals with low to no income, and general unhoused population. This position requires CPR and First Aid training within ninety (90) days of employment date and recertification as necessary. A valid California driver’s license and ability to meet organizations insurance carrier guidelines required.

SPECIFIC SKILLS REQUIRED:

Excellent oral and written communication skills
Ability to assist and motivate other people
Organizational skills
Analytical and decision-making ability
Statistical and mathematical skills
Computer Skills

PHYSICAL REQUIREMENTS:

Lift and move up to 20 pounds
Stand, walk and sit frequently
Climb stairs as needed
Bend and stoop occasionally