WHO WE ARE: We are more than a nonprofit organization. We are a ministry of service that includes nearly 400 paid, professional employees dedicated to helping those in need to rebuild their lives and reach their full potential. Founded locally in 1911, the Northern California & Northern Nevada affiliate of Volunteers of America (VOA-NCNN) is one of the largest providers of social services in the region, operating more than 40 programs including housing, employment services, substance abuse, and recovery services to families, individuals, veterans, seniors, and youth. In fact, VOA-NCNN provides shelter or housing to over 3,500 men, women, and children every night.

OUR MISSION: To change individual lives, instill hope, increase self-worth and facilitate independence through quality housing, employment, and related supportive services. Volunteers of America Northern California & Northern Nevada inspires self-sufficiency, dignity, and hope by providing critical health and human services to thousands of vulnerable individuals and families across Northern California & Northern Nevada.

PROGRAM AND LOCATION: VOA-NCNN, a Certified Great Place to Work, is recruiting for a full-time Program Manager position for our Elk Grove Housing Program. The Elk Grove Housing Program provides transitional housing assistance to Elk Grove residents experiencing homelessness, including single adults and families, in coordination with services provided by the City's homeless navigation team and/or other social service providers offering assistance to Elk Grove households experiencing homelessness. Transitional housing shall be considered short-term housing in which households receive access to services designed to assist them with securing permanent housing as quickly as possible. The program operates three transitional properties. In addition, the program manages four permanent housing properties, three for adults and one for seniors (55+). Full-time employees (working 30 or more hours a week) are eligible for a benefits package that includes paid holidays, vacation, sick pay, health, dental, vision, life, and short-term disability insurance coverage.

POSITION SUMMARY:

The Program Manager is responsible for the service of all participants through the development of quality programs and resources, overseeing the assessment/placement of participants, and management of daily workflow as it relates to overall organizational operations of the programs.  This would include providing intrinsic leadership and decisive direction to case managers in the areas of participant management, quality assurance, and organization. The Program Manager ensures that all work is performed in a cost-effective and service-oriented manner in accordance with negotiated contracts, appropriate procedures and regulations, following the vision and direction of the Regional Director of Operations and Chief Operations Officer. The Program Manager coordinates program requirements with other operational areas and has overall responsibility for the supervision, development and motivation of staff.

OBJECTIVES/ACTIVITIES:

A. Responsible for the development and management of all financial and contractual aspects of the program’s services.

1. Ensure all day-to-day operations are conducted and led in a safe and non-judgmental manner.
2. Assists in coordinating all program referrals.
3. Supports in tracking and gathering program data and services in compliance with agency policies, regulatory and funding source requirements.
4. Oversee the process of all needs assessments, to evaluate each program participant’s medical, physical, emotional, and psychological needs. Confirm the assessments are conducted on all participants upon entry.
5. Support Direct Client Services staff and Case Managers to facilitate Living Skills Training and Substance Abuse Education, individually and in groups. 
6. Assist the Regional Director of Operations in the development and monitoring of annual budgets working toward goal achievement
7. Provide quality program services within established budgets.
8. Complete monthly, quarterly, and annual reports for the funding sources.
9. Refer new sources of funding to senior management and assist, where needed, in securing such funds.
10. Serve as liaison to City of Elk Grove contract personnel.
11. Provide all documentation, as needed, to comply with contractual agreements.
12. Participate in developing community relations and maintain positive image of the program. 
13. Establish and monitor daily living routine and reinforce a clean and sober lifestyle for all program participants.
14. Provide crisis management as needed.
15. Attend Case Conferencing and program related meetings. 
16. Ensure continuous and on-going evaluation of services, programming, participant’s progress, staff skills, and related documents and procedures.
17. Assist in the development and maintenance of approved operations manuals.
18. Perform other reasonably related duties assigned by Regional Director of Operations.

B. Responsible for the management of all areas of daily operations and activities of the program services in compliance with company policies.

1. Support the management of all property maintenance, security, and safety concerns that arise daily at the program sites.
2. Coordinate client placement referrals to determine appropriateness of program placements.
3.   Respond to complaints from contracting agents, participants, and neighbors  
      and all other program related affiliates.
4.   Ensure accountability and inventory of program equipment and supplies.
5.   Respond to all participant grievances.
6.   Supervise the coordination of all medical, psychological, psychiatric, and /or 
      other necessary evaluations of clients.
7. Provide 24-hour on-call emergency assistance to participants and staff as necessary. 

C. Responsible for distribution and monitoring of staff’s workloads to achieve established objectives of the department.

1. Assist in responding to personnel complaints and provides technical expertise to handle exceptions to standard policy.
2. Help identify resources necessary to attain performance standards.
3. Develop daily, weekly and monthly staffing schedules to accomplish program objectives.  
4. Maintain ongoing participant contact to assure that employee performance is in line with the participant’s needs.  This includes regular communication with participants, service providers and external county/state/city program representatives.
5. Direct available resources as needed.
6. Assist with daily workloads, if necessary.

D. Responsible for training, development and motivation of staff.

1. Participate in the interviewing and selection of qualified employees.
2. Help establish goals and objectives for staff and evaluate achievements of established goals.
3. Facilitate department orientation and training for new employees to ensure quality work and employee engagement, taking corrective action as necessary. 
4. Identify appropriate ongoing training for existing staff.
5. Lead in conducting ongoing performance reviews and recommend salary adjustments for staff, when appropriate.
6. Work with the Regional Director of Operations to provide corrective action for employee performance improvement when necessary.
7. Maintain an above average working knowledge of fire, safety, and health standards to assure safe work environment for all personnel.

E. Responsible for self-development.

1. Continually learn and enhance technical and interpersonal skills.
2. Attend all mandatory training as assigned.
3. Attend management team meetings as assigned.

F. Responsible for the dissemination of information to staff and management on new developments and the status of activities as it applies to the overall company operations.

1. Inform Regional Director of Operations of the status of potential workflow problems, allowing management to assist with workflow needs to meet program objectives and project future staffing needs.
2. Communicate new and established procedures and company policies to the staff and ensure proper implementation.
3. Serve as part of the organization management team by providing information and support for the development of quality operations.  
4. Maintain professional working relationships with other members of management.

EQUIVALENT EDUCATION AND EXPERIENCE:

A Bachelor’s Degree in social services or a related field is preferred. Three years of prior supervision experience is required.  A combination of education and experience will be considered. CAC, CADC or experience working in alcohol/drug recovery programs is strongly preferred. This position requires demonstrated ability in record keeping, good written and verbal communication skills, knowledge of problems unique to reentry, minorities, persons with disabilities, substance abusers the general homeless population. Specific knowledge and experience with Twelve Step philosophy, addiction and recovery, and dysfunctional family dynamics is preferred. Must be able to utilize a range of interventions to work with clients with varying needs and levels of functioning. This position requires CPR and First Aid training within ninety (90) days of employment date and re-certification as necessary and T.B. testing annually. Must have a valid Driver License and ability to meet organizations insurance carrier guidelines required.