WHO WE ARE: Established locally in 1911, Volunteers of America Northern California & Northern Nevada (VOA NCNN) is one of the region's largest providers of social services. Our professional staff operates more than 40 locally managed and delivered programs. Services include food and shelter, counseling, independent living and parenting skills, substance-abuse treatment and rehabilitation, and job training. Currently, VOA NCNN provides shelter or housing to over 3,500 men, women, and children every night.

OUR MISSION: To change individual lives, instill hope, increase self-worth and facilitate independence, through quality housing, employment, and related supportive services.

PROGRAM AND LOCATION: Volunteers of America, a Certified Great Place to Work, is currently recruiting a full-time Employment Case Manager for our Veterans Services Team in Marysville, CA. Funded by the U.S. Department of Labor, the Homeless Veterans Reintegration Program (HVRP) is a federal program that focuses on addressing the barriers facing homeless and at-risk veterans and helps reintegrate individuals into meaningful employment within the labor force. The program offers employment readiness, workshops, job counseling, resume preparation, job placement, and retention services.

Under general supervision, this position is responsible for developing a case management plan to assist HVRP participants in developing the skills necessary for employment, job placement, and stabilization for permanent housing.

A. Responsible for performing daily work requirements to achieve established objectives of the department.

1. Provide records and services in compliance with HVRP policies, regulatory, and funding source requirements.
2. Maintain positive relationships with program clients, Volunteers of America staff, the Veterans Administration, employers, American Job Center (AJC), and all community service agencies.
3. Create and maintain electronic case management files on each participant, including personal information, educational and job skills, outcomes of all referrals to outside agencies, documentation of the participant’s progress, and assistance in removing obstacles to setting goals.
4. Provide crisis management as needed and mediate conflicts with employers
5. Develop an Individual Employment Plan that meets the client’s goals and assists in fulfilling the plan.
6. Provide resource information and appropriate case planning specific to any physical or mental impairment participant.
7. Assist clients in accessing and finding employment. Place clients in jobs.
8. Participate in Volunteers of America and outside training sessions.
9. Participate in outreach event which may include working some nights and/or weekends.
10. Perform other reasonably related duties as assigned by the Program Director.

B. Responsible for veteran employment placement to achieve income sufficient to maintain client housing.

1. Receive referrals from SSVF Case Managers, duel enrolled veterans within GPD & HUD VASH programs, Guard & Reserve (per grant), and AJC Office.
2. Collect or order the veteran’s DD214.
3. Assessment of veteran to determine – strengths, challenges, history, and needs with realistic understanding of the veteran’s strengths, weaknesses, barriers, and assets.
4. Develop an Individualized Employment Plan (IEP) and set employment goals, reviewed monthly.
5. Coordinate career counseling, evaluation, skills training, job readiness training, and other activities.
6. Prepare veteran for job readiness (resume, mock interview, application process etc.).
7. Assist with job placement and retention.
8. Assist in orientation and training workshops.

C. Maintain employer contacts and relationships for employment.

1. Contact employers to identify job placement and availabilities.
2. Work with businesses, agencies, and organizations to remove employment barriers.
3. Build relationships and maintain contact with employers.

D. Monitor and document the employment progress of veterans into current database.

1. Include pay rate, hours, employer, and contact info once placed
2. Collection of a paystub or HR verification must go into the file
3. Continuous contact with veteran and employer up to one-year after placement.
4. Develop a retention plan and document progress.

E. Perform Outreach.

1. Attend community events, job fairs, speaking engagements, and other events pertinent to the HVRP program.
2. Create and implement a weekly outreach plan and provide to the Program Director.
3. May conduct outreach to homeless encampments, shelters, and other areas where homeless veterans may be located within the county service areas.
4. Provide quarterly job fairs.
5. Participate in the Sacramento Stand Down meetings and events.
6. Assist with the monthly Greater Sacramento Valley Collaborative.

F. Record keeping and communication.

1. Maintain files on each participant, including all HVRP eligibility information and short- and long-term plans to maintain and improve self-sufficiency. Document progress and assist in removing obstacles to set goals. Provide routine documentation of coordination and follow-up in all areas.
2. Provide records and services in compliance with agency policies, regulations, and funding source requirements.
3. Maintain daily, clear, and thorough communication on all areas of responsibility listed in this job description.

G. Responsible for all areas of daily program maintenance in compliance with company policies.

1. Document and report all client concerns and/or infractions that can impact the program’s security.
2. Secure approval for exceptions to standard policy.
3. Notify management of potential workflow problems and resource needs necessary to attain performance standards.
4. Adhere to staffing schedules to provide adequate/safe staffing coverage and accomplish program objectives.
5. Perform reasonably related duties as assigned by the Program Director.

H. Responsible for self-development.

1. Continually learn and enhance technical and interpersonal skills.
2. Attend staff meetings/assigned training and complete required certifications, i.e., CPR, First Aid, etc.

EDUCATION AND EXPERIENCE:
A Bachelor’s Degree in Social Work or a related field is preferred. Active or previous military service is highly preferred. Experience working with the homeless population or experience working in job developing is preferred. This position requires demonstrated ability in record-keeping, good written and verbal communication skills, and knowledge of problems unique to women, minorities, persons with disabilities, substance abusers, low income, and the general homeless population. This position requires CPR and First Aid training within ninety (90) days of employment date and recertification as necessary. A valid California driver’s license, a reliable vehicle, and the ability to meet the organization’s insurance carrier guidelines are required.

SPECIFIC SKILLS REQUIRED:

Excellent oral and written communication skills
Ability to assist and motivate other people
Organizational skills
Analytical and decision-making ability Statistical and mathematical skills
Computer Skills
Experience with Word, Excel, PowerPoint

PHYSICAL REQUIREMENTS:

Lift and move up to 20 pounds
Stand, walk and sit frequently
Able to climb stairs
Bend and stoop occasionally