WHO WE ARE: Established locally in 1911, Volunteers of America Northern California & Northern Nevada (VOA NCNN) is one of the region's largest providers of social services. Our professional staff operates more than 40 locally managed and delivered programs. Services include food and shelter, counseling, independent living and parenting skills, substance-abuse treatment and rehabilitation, and job training. Currently, VOA NCNN provides shelter or housing to over 3,500 men, women, and children every night.

OUR MISSION: To change individual lives, instill hope, increase self-worth, and facilitate independence through quality housing, employment, and related supportive services.

PROGRAM AND LOCATION: Volunteers of America, a Certified Great Place to Work, is currently recruiting for a temporary full-time, 4x10 schedule, SSVF Office Assistant for our Veterans Services Team in Mather, CA. Funded by the U.S. Department of Veterans Affairs, the Supportive Services for Veteran Families (SSVF) program provides supportive services to very low-income Veteran families living in or transitioning to permanent housing. The program provides eligible Veterans and their families case management, transportation services, child care services, rental assistance, resources and referrals. Full-time employees (working 30 or more hours a week) are eligible for a benefits package that includes paid holidays, vacation, health, dental, vision, life, and short-term disability insurance coverage. 

POSITION SUMMARY:

This position is responsible for interviewing applicants to the Supportive Services for Veteran Families (SSVF) Program to determine eligibility for financial assistance, provide resources and referrals.  This position sustains quality relationships with all clients to insure prompt completions and approval of applications. 

OBJECTIVES/ACTIVITIES:

A. Responsible for performing daily work requirements to achieve established objectives of the department. 

1. Provide screening records and client services in compliance with Volunteers of America policies and the Veterans Administration SSVF Regulatory and Funding requirements.
2. Maintain positive interactions with applicants, VA staff and other agencies.
3. Assist in the Maintenance of applicant files which will include personal information
a. Identification, birth certificates, criminal background results, income status, credit history,
b. Homeless certification,
c. Military discharge status, employment history, family composition and all other eligibility data in a timely fashion.
d. Conduct telephone screenings to target the veterans most likely to be eligible for SSVF.
e. Provide timely feedback to prospective applicants.
4. Knowledge of available Veteran resources in all counties we serve.
5. Perform clerical activities including reception duties, greeting the public, answering telephone, typing, filing, copying, and maintaining spread sheets, data collection, and mail distribution.
6. Maintain office supply inventory within stated budget and control of office supplies.
7. Establish and maintain files, records and statistical data. 
8. Keep office machines maintained, arrange for repair when necessary.
9. Assist in maintenance of mailing lists and any document distribution.
10. Update Call Screening Database on a weekly basis.
11. Maintain outreach inventory supply and outreach closet.
12. Maintain inventory of all SSVF/staff templates in Copy Room.
13. Create and maintain vendor resource notebook, update with purchase orders, account numbers, contact info.
14. Perform other duties as assigned by Intake Supervisor and Director.

B. Responsible for assistance with client development.

1. Assure a safe, non-judgmental environment for the clients.
2. Maintain positive, professional, relationships with clients and staff.
3. Participate in agency training sessions. 

C.  Assist Intake Supervisor.

1. Answer all phone calls to Intake Line and check messages throughout the scheduled work day.
2. Complete Prevention Threshold Screening Form.
3. Schedule intake appointments on google calendar.
4. Follow up on all pending files for outstanding documents for potential SSVF clients.
5. Assist with file organization: Create Files for all accepted Veterans and Exit files each month and file in appropriate file cabinet.

D. Responsible for self-development.

1. Continually learn and enhance technical and interpersonal skills.
2. Attend staff meetings/assigned training and complete required certifications, i.e. CPR, First Aid, etc.

EDUCATION AND EXPERIENCE:

This position requires the ability to provide services to clients without ethnic or social prejudices and a working knowledge of SSVF eligibility requirements. Knowledge and experience with the low-income population and experience in the social services field are required. Excellent computer skills and ability to manage data is necessary. CPR/First Aid certification is required within 90 days of employment, re-certification as necessary and T.B. testing annually. A valid California driver’s license and the ability to meet the organizations insurance carrier guidelines are required.  

SPECIFIC SKILLS REQUIRED:

Strong Computer Skills (Excel, Word, Drop Box, Google Calendar)
Teamwork skills
Oral and written communication skills
Ability to assist other people
Organizational skills
Analytical and decision-making ability

PHYSICAL REQUIREMENTS:

Lift and move up to 25 pounds
Stand, walk, bend, stoop, and sit frequently 
Ability to climb stairs as needed
Kneel occasionally