WHO WE ARE: Established locally in 1911, Volunteers of America Northern California & Northern Nevada (VOA NCNN) is one of the largest providers of social services in the region. Our professional staff operates more than 40 locally managed and delivered programs. Services provided include food and shelter, counseling, independent living and parenting skills, substance abuse treatment and rehabilitation, and job training. Every night VOA NCNN provides shelter or housing to over 3,500 men, women, and children.

OUR MISSION: To change individual lives, instill hope, increase self-worth, and facilitate independence, through quality housing, employment, and related supportive services.

PROGRAM AND LOCATION: VOA Family Services is recruiting a full-time Children Services Coordinator to work on the Options Transitional Living team. VOA's Family Services is a transitional housing program for homeless families. Our transitional housing program for women and children provides homeless families with a safe environment for their children and themselves to live while they seek permanent housing and employment. Services include individual and group counseling by dedicated case managers, life skills and parenting classes, and referrals for permanent housing. Full-time employees (working 30 or more hours a week) are eligible for a benefits package that includes paid holidays, vacation, health, dental, vision, life, and short-term disability insurance coverage. 

POSITION SUMMARY:

The Children Services Coordinator is responsible for assuring quality services to all program participants compassionately and professionally as it relates to the specific program objectives. Objectives include supportive interaction with participant families and team members, assessment of participant family needs, and performance of all work duties as required. Work is performed in a cost-effective and service-oriented manner related to established organizational standards.

OBJECTIVES/ACTIVITIES:

A. Responsible for performing daily work requirements to achieve established objectives of the
department.

1. Complete daily shift logs, incident reports, or behavior alerts as needed.
2. Communicate with service providers and external county/state/city program representatives as required.
3. Provide crisis intervention as needed.
4. Respond to child-related questions and concerns.
5. Provide children with a safe, supportive environment free from ethnic or social prejudices.
6. Comprehend and adhere to ethical guidelines and confidentiality laws.
7. Communicate and comprehend oral and written instructions.

B. Responsible for assistance with child development.

1. Explain children's services program requirements and regulations to new families upon intake.
2. Implement and maintain children’s case files to assist the Case Manager and participant families with all child-related issues, including but not limited to school enrollment, medical information, and Child Protective Services information.
3. Provide individual sessions twice monthly to assist parents with parenting skills and interventions with challenging children as needed.
4. Facilitate childcare groups during client group times each week.
5. Facilitate parenting skills group weekly.
6. Provide appropriate referrals as needed.
7. Role model positive behavior to help parents as they work on parenting skills.
8. Develop and oversee childcare play curriculum

C. Responsible for all areas of daily program maintenance in compliance with company policies.

1. Document and report all client concerns and/or infractions that can impact the program security.
2. Secure approval for exceptions to standard policy.
3. Notify management of potential workflow problems and resource needs necessary to attain performance standards.
4. Adhere to staffing schedules in order to provide adequate/safe staffing coverage and to accomplish program objectives.
5. Provide emergency shift and/or office coverage as needed.
6. Provide transportation, unit preparation, and urinalysis testing as needed. Perform reasonably related duties as assigned by the Director

E. Responsible for self-development.

1. Continually learn and enhance technical and interpersonal skills.
2. Attend staff meetings/assigned training seminars and complete required certifications, i.e., CPR, First Aid, etc.

D. Responsible for self-development.

1. Continually learn and enhance technical and interpersonal skills.
2. Attend staff meetings/assigned training seminars and complete required certifications, i.e., CPR, First Aid, etc.

EQUIVALENT EDUCATION AND EXPERIENCE:

This position requires a demonstrated ability to communicate and comprehend oral and written instructions and to provide services to clients without ethnic or social prejudices.  It requires general knowledge of issues and challenges unique to child development, homeless families, substance abuse, cultural diversity, and persons with disabilities.  Specific knowledge and experience with the Twelve Step philosophy, addiction and recovery, and dysfunctional family dynamics are preferred.  Must be able to utilize a range of interventions to work with clients and children with varying needs and levels of functioning.  Must be flexible to work irregular hours and be willing to function as a team member.  Computer skills preferred.  Requires CPR and First Aid training within ninety (90) days of employment, re-certification as necessary, and T.B. testing annually.  A valid California driver’s license and the ability to meet the organization’s insurance carrier guidelines are required.

SPECIFIC SKILLS REQUIRED:

Teamwork skills
Oral and written communication skills
Ability to assist other people
Organizational skills
Analytical and decision-making ability

PHYSICAL REQUIREMENTS:

Lift and move up to 25 pounds
Stand, walk, bend, stoop, and sit frequently
Kneel occasionally