WHO WE ARE: Established locally in 1911, Volunteers of America Northern California & Northern Nevada (VOA NCNN) is one of the region's largest providers of social services. Our professional staff operates more than 40 locally managed and delivered programs. Services include food and shelter, counseling, independent living and parenting skills, substance-abuse treatment and rehabilitation, and job training. Currently, VOA NCNN provides shelter or housing to over 3,500 men, women, and children every night.

OUR MISSION: To change individual lives, instill hope, increase self-worth and facilitate independence, through quality housing, employment, and related supportive services.

PROGRAM AND LOCATION: VOA is recruiting an on-call Facility Assistant at The Village on Sage Street in Reno, Nevada. The Village is primarily designed to serve working people earning minimum wage, or those with other income sources such as social security or disability, as a low-income housing option.

The Facility Assistant is responsible for assuring quality service in a safe, non-judgmental manner to all tenants compassionately and professionally as it relates to the specific program objectives. Objectives include supportive interaction with tenants and team members, assessment of tenant’s needs, supporting the safety and the integrity of all tenants, and performance of all work duties as required. This position will spend time integrating with clients, maintaining security, and performing housekeeping and janitorial tasks. Work is performed in a cost-effective and service-oriented manner as it relates to established organizational standards.

OBJECTIVES/ACTIVITIES:

A. Responsible for performing daily work requirements to achieve established objectives of the department.

1. Explain program rules and regulations to tenants and facilitate tenants’ observance of the rules.
2. Provide “awake” shift coverage and maintain grounds security at all times. Conduct hourly safety and security checks during designated periods. Approximately half of the shift will be used for security duties.
3. De-escalate crisis before it develops and respond to the problem appropriately, providing emergency assistance to tenants and co-workers as necessary.
4. Maintain daily reports to provide statistical information.
5. Perform housekeeping, janitorial, and other maintenance tasks as needed, i.e., change a light bulb, plunge toilet, etc. Prepare rooms for next tenant; maintain/monitor staff area cleanliness, etc., to meet health/sanitation requirements of city and county. Up to half of the shift may be spent performing housekeeping, janitorial, and maintenance duties.
6. Respond to all tenant questions and concerns.
7. Perform clerical duties on shift, i.e., answer telephone, record messages, and file as necessary.
8. Maintain clear, thorough, routine communication with all tenants.
9. May perform other duties as assigned.
10. Respond to lockouts.

B. Responsible for assistance with tenant leases and community.

1. Support the Volunteers of America staff in implementing policies and procedures.
2. Role model positive behavior.

C. Responsible for all areas of daily program maintenance in compliance with company policies.

1. Document and report all tenant concerns and/or infractions that can impact the program’s security.

2. Complete all shift logs, observation logs, and incident reports.
3. Monitor inventory of program equipment and supplies and inform management of any purchasing needs.
4. Secure approval for exceptions to standard policy.
5. Notify management of potential workflow problems and resource needs necessary to attain performance standards.
6. Adhere to staffing schedules in order to provide adequate/safe staffing coverage and to accomplish program objectives.
7. Communicate with on-site staff, Community Administrator, Administrative Assistant, service providers, and external county/state/city program representatives as required.
8. Comprehend and adhere to ethical standards, program philosophy guidelines, and confidentiality laws.

D. Responsible for the assistance of training and development of new staff.

1. Assist the Community Administrator in department orientation and training of new employees as requested to assure quality work outcomes.
2. Maintain an above-average working knowledge of fire, safety, and health standards to assure a safe work environment for tenants and personnel.

E. Responsible for self-development.

1. Continually learn and enhance technical and interpersonal skills.
2. Attend staff meetings/assigned training and complete required certifications, i.e., CPR, First Aid, etc.

EDUCATION AND EXPERIENCE:

This position requires demonstrated ability to communicate and comprehend oral and written instructions and to provide services to tenants without ethnic or social prejudices. It requires general knowledge of issues and challenges unique to seniors, lower economic-status individuals, minorities, and persons with disabilities. Must be able to utilize a range of interventions to work with tenants with varying needs and levels of functioning. Must have the flexibility to work irregular hours and be willing to function as a team member. Computer skills required. Requires CPR and First Aid training within ninety (90) days of employment, re-certification as necessary, and T.B. testing annually.

SPECIFIC SKILLS REQUIRED:

Teamwork skills
Oral and written communication skills
Ability to de-escalate crises and assist tenants and staff in emergencies
Organizational skills
Analytical and decision-making ability
Maintenance, housekeeping, and janitorial skills

PHYSICAL REQUIREMENTS:

Lift and move up to 25 pounds
Physically able to safely maneuver the weight distribution of a tenant in an emergency
Stand, walk, bend, stoop, and sit frequently
Kneel occasionally
Climb stairs where programs have more than one level
Be able to maneuver quickly in emergencies to assist tenants as needed